Refund and cancellation policy

Draft. This page is a working draft for the pre-launch product and has not yet been reviewed by legal counsel. It will be finalised before Ishtam opens to the public.

What you pay for

Ishtam is free to use. Ishtam Plus is an optional monthly plan that costs ₹199 a month, in Indian rupees. The plan page in the app lists exactly what Plus includes today.

How autopay works

• Payments are handled by Razorpay. We never see or store your card number, UPI PIN or bank password.
• When you start Ishtam Plus you pay for the first month and approve autopay (a UPI or card mandate) with your bank.
• The same amount is then charged once a month until you turn autopay off.
• Your bank or UPI app may send you a notice before each charge.

How to cancel

Open Settings, then Plan and coupons, and choose “Turn off autopay”. It takes effect straight away: you are not charged again, and you keep Ishtam Plus until the month you already paid for ends. You can also cancel the mandate from your UPI app or bank. Deleting your account turns autopay off as well.

Coupons

A coupon gives Ishtam Plus free for a set number of days. It needs no payment details, starts no autopay, and nothing is charged when it ends.

Refunds

• A month that has started is not refunded when you cancel; you keep Plus for the rest of that month instead.
• If you were charged twice for the same month, or charged after you turned autopay off, we refund that charge in full.
• If a payment went through but Plus was not switched on, tell us. We will switch it on or refund you, whichever you prefer.
• Approved refunds go back to the payment method you used, usually within 5 to 7 working days.
• Accounts removed for breaking our rules are not refunded.

Nothing here limits rights you have under Indian consumer law.

Ask for a refund

Choose “Billing and subscriptions” on the support form and tell us the email on your account and the date of the charge. We reply by email.

Submit a request