Terms and conditions

Draft. This page is a working draft for the pre-launch product and has not yet been reviewed by legal counsel. It will be finalised before Ishtam opens to the public.

Agreeing to these terms

These terms apply whenever you use the Ishtam website. By creating an account you accept them and our Privacy Policy. If you do not agree with them, please do not use Ishtam.

Who can use Ishtam

You must be at least 18 years old, legally able to enter into this agreement, and not previously removed from Ishtam. One person, one account.

• You must not have been convicted of, or be under a court order for, a violent or sexual offence, harassment or stalking.
• You must use Ishtam only for yourself, to meet people, and follow the laws that apply where you live.

Your account

• Give accurate information, including your real age.
• Keep your password private. You are responsible for activity on your account.
• Do not share your login with anyone or let another person use your account.
• If you think someone else has used your account, change your password, log out of all devices in Settings, and tell us.
• You can delete your account at any time from your settings.

Community rules

You agree not to:

• Harass, threaten, stalk or abuse anyone.
• Keep contacting someone who has asked you to stop.
• Post or send sexual content without consent, or any content involving minors.
• Post content that is hateful, defamatory, obscene or illegal, or that infringes someone else's rights.
• Impersonate another person or misrepresent who you are.
• Ask other members for money, or use Ishtam for advertising, scams or any commercial solicitation.
• Put phone numbers, addresses or social media handles on your public profile.
• Collect other members' data, or use bots or scripts on the service.
• Upload viruses or harmful code, or try to break, overload or get around the security of the service.
• Be abusive or threatening towards our support and review team.

Ishtam has zero tolerance for child sexual abuse and exploitation. Any content or behaviour that sexualises or endangers a minor leads to immediate removal and a report to the authorities.

What we may do

We may warn, suspend or permanently remove accounts that break these rules.

We may remove content that breaks them, and we may act on behaviour towards another member that happens outside Ishtam when it began here. If we suspend or remove your account, we will tell you why unless the law or someone's safety prevents it, and you can ask us to look again through the contact page.

Your content

You own the photos and text you add. You give Ishtam permission to store and display them to other members in order to run the service. Do not upload content you do not have the right to share.

That permission is free of charge, covers resizing your photos and showing translated labels around your content, and ends when you delete the content or your account.

Ishtam's name, logo, design and software belong to us. You may use the service for personal, non-commercial purposes only.

Copyright complaints

If you believe something on Ishtam copies your work without permission, write to us through the contact page with: a description of your work, where the copy appears on Ishtam, your name and contact details, and a statement that you own the work or act for the owner. We will review it and remove content that infringes.

Photo verification

A verified badge means a member of our team compared a live selfie with that person's profile photos. It does not confirm anyone's name, age, background or intentions, and it is not a guarantee of safety.

Subscriptions

Ishtam Plus and Ishtam Pro are optional monthly subscriptions, priced in Indian rupees and shown on the pricing page. They renew each month until cancelled. You can cancel at any time and keep your plan until the end of the period already paid for. Refunds follow applicable law.

• Paid plans are not open yet. Until they are, nothing on Ishtam is charged.
• The price, including taxes, will be shown before you pay, and payments will be handled by our payment partner.
• Deleting your account ends any subscription at the same time. Time already paid for is not refunded unless the law requires it.
• If we remove an account for breaking these terms, payments already made are not refunded unless the law requires it.

Safety

We work to keep Ishtam safe, but we cannot verify everything members say about themselves. You are responsible for your own interactions. Please follow the safety guidelines.

We do not run criminal record or background checks on members. Meeting people online and in person carries risk, and the decision to chat with or meet someone is yours.

The service

We try to keep Ishtam running well, but we do not promise it will always be available, free of errors, or that you will find a match. We may change, pause or end features, and will give notice when a change is significant.

Ishtam shows maps and links from other providers. We are not responsible for other websites or services, which have their own terms.

Liability

Ishtam is provided as is. To the extent the law allows, we are not liable for the conduct of members, on or off the service.

To the extent the law allows, we are not liable for indirect losses such as lost income or lost data, and our total liability to you is limited to the amount you paid Ishtam in the twelve months before the claim.

Nothing in these terms limits liability for fraud, for death or personal injury caused by negligence, or any right you have under consumer protection law.

Your responsibility to us

If someone brings a claim against Ishtam because of content you posted or because you broke these terms, you agree to cover the reasonable losses and costs that result, to the extent the law allows.

Ending your account

You can delete your account whenever you like from Settings. Deletion is permanent: your profile, photos, matches and chats are removed and cannot be restored. To use Ishtam again you would need to sign up again.

General

• If one part of these terms cannot be enforced, the rest still applies.
• If we do not act on a breach straight away, we can still act on it later.
• If Ishtam is merged with or sold to another company, these terms pass to that company.
• These terms are between you and Ishtam and give no rights to anyone else.

Changes and governing law

We may update these terms and will tell you about important changes. These terms are governed by the laws of India.

Disputes are to be heard by the courts in Kerala, India. This does not take away your right to go to a consumer forum that has jurisdiction over you.

Contact

Questions about these terms can be sent through our contact page.